Joining the Priority Services Register means you’ll get extra help from your energy suppliers and water company when you need it. The register helps them to look after customers who have communication, access, or safety needs. It is free to join and there are many benefits. 

This video by UK Power Networks explains what the Priority Service Register is, how it works and why you might benefit.

Some of the help you could get includes:

• Priority support in the event of an emergency

• Advanced notice of scheduled power cuts

• An identification and password scheme if someone from a company visits or calls, giving you confidence they are genuine

• Regular meter reading services

• Account information and bills in large print or braille

• Assistance reconnecting your gas supply if you need it

Contact your supplier by phone, email or online and tell them you want to join the Priority Service Register. They will explain the next steps.

Everyone has different needs. If you have reached state pension age, are pregnant or have young children, or struggle with speaking or reading English you can join the register.

People living with a disability or long-term health condition can also join. For example, people living with:

• Mental health conditions,

• Conditions affecting sight, hearing or sense of smell,

• Conditions which mean you need to use medical equipment that needs a power supply.

You could also join if your circumstances have recently changed, for example if you:

• Are recovering from an injury or need support after a hospital stay,

• Have been bereaved,

• Have lost your job.

If none of the above applies to you, but you feel you would benefit from extra help and support, talk to your energy and water supplier.